Healing With Nature

Terms and Conditions

Cancellation and Rescheduling

I require a minimum of 48 hours’ notice for cancellations or rescheduling in order to help plan my week and room hire. Cancellations made with less notice than this will be charged in full. If you miss your appointment, you will be charged for your appointment.

Payment

Payment is made prior to the appointment on booking through the website and can be made by debit/credit card via Stripe. By special arrangement payment can be made by bank transfer or on the day of the appointment by cash.

Professional Insurance

I carry full treatment for my therapies and public liability insurance.

Claims and Guarantees

No claims, promises or guarantees as to the outcome of any treatments or sessions are made. You are responsible for overseeing and/or continuing your medical treatment and care. I will not ask you to make any changes to your existing or future medical treatment.

Confidentiality and Safeguarding

All information given by you is treated in strict confidence. This may be overridden only in safeguarding circumstances – where there is serious risk of harm to the client or the client is posing a risk to someone else.

Data Protection and GDPR

In compliance with GDPR, I collect, store, use and retain your personal data appropriately:

  • I only collect data that helps me offer you the best possible service
  • I take all reasonable measures to protect it your collected data from loss, misuse and unauthorised access, storing it in locked cabinets and on password protected computers.

I use personal data for the following purposes:

  • to deliver the services which have been requested by you and agreed by us
  • to make contact with you as necessary
  • to maintain my records
  • I will never pass client data to a third party without express consent of the client, for example in the case of a clinical referral
  • as per the guidance of my regulatory bodies, I retain client data for a minimum of 7 years; for clients under 18 years of age, data is retained until their 25th birthday

At any time you may request to see what information I hold about you.

Disclosure of Medical Conditions, etc.

Whichever treatment you come for, you will be asked to complete a registration form and we will discuss your medical history. It is important that you disclose any medical conditions, allergies and sensitivities, undiagnosed symptoms, medical treatments, medication, intoxicants and herbs/supplements you are taking. I need this information in order to give you safe, effective treatment. If you do not tell me something of importance, I may give you unsuitable treatment, for which I cannot be held responsible.

Aromatherapy Massage

For aromatherapy massage, the contraindications and GP Advice sections also apply, and you confirm that you have read and understood these.